Returns & Refunds

At Springes World, we want you to love your purchase — but if something isn’t quite right, we’re here to help. Please review our Returns & Refunds Policy below for information on how to return items and request a refund.

For any questions, feel free to contact us at [email protected].

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 30 days of the delivery date.

• Products must be unworn, unwashed, and in original condition with all tags attached.

• Shoes must be returned in their original shoebox, which must also be in good condition.

• Final sale items, underwear, or customized products are non-returnable unless defective.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at [email protected] with your order number, item(s) you wish to return, and the reason for return.

2. Our customer service team will provide you with return instructions and the return address.

3. Carefully package the item(s), including all original packaging.

4. Ship the item(s) back to us using a trackable shipping service.

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was a fulfillment error.

3. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

We do not refund original shipping charges unless the return is due to a mistake on our part.

4. Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or style, we recommend returning the item and placing a new order separately.

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or not what you ordered, please email us within 7 days of delivery at [email protected] with:

• Your order number

• A brief description of the issue

• Clear photos of the item(s) received

We’ll take care of the issue promptly by offering a replacement or full refund, and we’ll cover any return shipping costs in these cases.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• First, check your bank account again.

• Then contact your credit card company or payment provider — it may take some time before your refund is officially posted.

• If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

7. Contact Us

For any questions or concerns about returns or refunds, don’t hesitate to reach out:

📧 Email: [email protected]

Thank you for shopping with Springes World. We’re committed to making sure you’re satisfied with every purchase.